I wish to thank you for the outstanding support which I received from your organization. When my BRUNO wheelchair lift stopped working I phoned the company that installed it this past February to learn they were closed for the week. In a mild panic I phoned your company and spoke to Christine who was most gracious in realizing my plight and worked me in to an already tight schedule for today. Your technician, Jim, did a marvelous job effecting repairs. Christine is a superb promoter of customer relations and Jim is an excellent technician and representative. I will always recommend you to friends and neighbors who are interested in your products. Thank you again for your response and outstanding work.
This is the first time we interacted with 101 Mobility. The experience was incredible. The Customer Service person with whom we first spoke was Christine. She was immediately helpful, listening to our unique problem with our electric scooter "The Buzz", checking to make sure that she would be unable to order a replacement tire through her distributer, suggesting to us that we purchase the replacement tire, and then scheduling an appointment for the flat scooter tire to be replaced by your technicians. We were called on the date of the scheduled repair by Leigh who told us the repair had been completed and the scooter was ready for pick up. We were out of town but figured we would be back for the pick up at a time that your shop would be closing early due to the July 4th holiday. She offered us her personal phone number and told us that if we ran late in our travel schedule, she would come to the shop after hours so that we could pick up the scooter when we arrived back in town. WHAT AN AMAZING CUSTOMER ORIENTATED BUSINESS YOU HAVE !!!! Thank you for such a successful repair of our scooter and such a user friendly business. J L Thomason, MD and Steve Searcy, PE
From the first contact until the last contact with 101Mobility staff, we could not have been better served . Beginning with Leigh,who took measurements, then Mitch (branch mgr), Jim (lead tech(, and Will (helper) who finished the process, we could not have asked for better communications or prThank you team!!! Allan and [NAME REMOVED]
Professional service all the way through the process. Quick accurate quotes and scheduling, top quality products, skillful and prompt installation, and everyone was extremely courteous and helpful. All around great job!
I LOVE my vertical lift! 101 Mobility did an outstanding job from my first encounter to my tutorial at the end. I play the harp and needed a way to get my harp to the first floor and back up without bumping up and down the stairs. It is also great for bringing up groceries. Like so many homes along the coast, all of my main rooms are upstairs. This lift will also allow my husband and I to age in place in the home that we love.
You were prompt in replying to my request for information. The quoted price was good as far as I know, and the installation was performed at the time you promised. The technician was very proficient and explained the operation in a manner that even us old fogies can operate it. Your professional approach was excellent. My only problem is that you don't have an office in Morehead City.
When our ramp was first installed, it was too long and went over our circular drive. I remarked on the fact that it was 3 feet more than the order. It was immediately corrected.
I requested a brand new threshold ramp to replace the used one and that too was replaced. Both ramps are now new and match.
Friends have commented that the long ramp looks good.
Jim the installer was good, polite and helpful.
Thank you all.
Staff was very knowledgeable and did what they could to help me. Followed up to make sure I was pleased that the products were as represented and operated properly.
When I had a problem, they were quick to find a solution and resolve it.
Your threshold ramps and grab bars will make my new home more accessible and safer. Christine, Leigh, Mitch and Roman handled the product selection, ordering,scheduling and installation on time and on budget.
I was bringing a power chair to my brother in Wilmington from Tampa. It had worked fine. But loading it up it was dead! As I crossed into Wilmington I decided to check and see if by chance I could find someone to look at it. 101 Mobility came up and I noticed it was about a mile away on the road I was on. I decided to take a chance and see if someone would just look at it. I talked with a few young ladies who were GREAT! The said the tech was there and he could look at it. In about 60 seconds he said DEAD BATTERIES and they were 9 years old. He replaced the at a reasonable price and serviced chair. It was about to rain. He warned me about getting the arm wet. He covered it in plastic and taped it up. The young ladies found a big plastic bag to fully cover it. They helped me load it. GREATEST SERVICE I HAVE HAD IN YEARS! JUST GREAT!
Ms. Brenner was friendly, courteous, professional, and expeditious. She experienced a little ordering an item, kept working until the company gave her the information she had requested.
she kept me informed along the way.
The 101 mobility team was very quick to respond to our needs. They were able to get all of our products installed prior to my Mom's discharge from the hospital. Everyone was so nice and explained all the products thoroughly. They also worked within my schedule and availability.
I really appreciated Christine, her branch manager and the technician in the way they worked with us to get our lift evaluated after Hurricane Florence. Other servicemen from various companies were unable to diagnose the problems. Now we know that the lift is damaged beyond repair which is very unfortunate but knowing this has value as well. I highly recommend this team!
the product is wonderful..the lift chair has made life a thousand times easier than lifting a 200 pound man out of a recliner with one arm!
Leigh Kelly, my contact person, was very professional, most helpful and got straight to the point on any question I asked.
Christine, the scheduler, made my day by being able to upgrade the delivery time by two days..
Overall, the entire facility and staff, delivery persons and receptionist Laurel, are worth recommending to anyone I know needing medical or health equipment. And trust me, I have told everyone I know about how good 101 Mobility is!
Many Many Thanks Again..Donna Dineen, Dineen Animal Hospital
My sister, [NAME REMOVED] love the Go Go Scooter. Mitch and the staff were so wonderful when I call and so compassionate why we needed this for my sister, [FIRST NAME REMOVED]. My sister's husband had a stroke in February, we loss our mother on July 30th and her house was damaged during Hurricane Florence and she injury her right leg. She was so depressed how she was going to shop and get around. I knew I had to do something. I was calling around and looking online to rent a scooter. I saw your website. I call and they had one left and right away Mitch said he already had my name on it. He show me how to break it down and put it back together for travelling. My sister and her husband has been staying in a Hotel since the storm. After work we always got the transport wheelchair and take it to her in the parking lot but I surprise her driving the scooter to her in the parking lot. Tears of Joy was flowing down her face. I took her to the mall to do her Christmas shopping and she was smiling the whole time, best rental gift ever. Everything worked great and so easy. Thank you, thank you so much to have a product that my sister needed to make her life easier. Merry Christmas and a Happy New Year.
Thank you and God Blessed all of you,
Renee Kinney - (sister), and the [LAST NAME REMOVED] Family
I am very pleased with all the products which I purchased. I would like to extend a special thank you to Rowan who built new steps in my my garage. These new steps are perfectly done. Now I can more easily access my chair lift, and other folks can easily use my new stairs with a safety handrail. Leigh, I would also like to thank you for tending to all my needs in a prompt and kind manner. Thanks to all at 101 Mobility, [NAME REMOVED]
All the employees I’ve met have been nice snd
Well informed about the company’s products I
Have made one purchase and the tech Ian was very well informed.kind and helpful
The sales Mgr.came to my home to make an evaluation of my equipment needs to make my home a safer place. She is well informed . She will be sending her finding In writing.
Leigh was very courteous and professional as well as having a good knowledge of the products. Everyone I spoke with was always very helpful. Roman came out to install my Fathers stairlift. He was very proficient in the installation process as well as explaining the operation process. All in all the 101 Mobility staff was awesome. We are very pleased and would certainly recommend them to anyone needing the products they offer.
I like the people ! They really take pride in their work and know what the heck they are doing . Also in my experience very courteous and very pleasant to be around . I enjoyed meeting them ! [NAME REMOVED]
we would like to mention Christine. We rented a scooter through. She was both professional and helpful by explaining things to us. She was also very helpful with a question over the phone about a Pride chair we had purchased several years ago from someone else. We will certainly use your business again in the future because of her. Please pass our thanks on to her..Thank you Sue & Sean [LAST NAME REMOVED]
Our new lift is everything 101 mobility promised. Leigh was wonderful and very knowledgeable about all our options and which ones would work the best for our needs and location. The installment guys were very nife and did a fantastic job. They took the time to go over how the machine worked as well as the warrenty.
We were able to install a lift in about 2 weeks and time was at an essential factor for us.
Thank you to everyone at 101 mobility.
Your staff at your showroom were professional and treated us with great respect. I was in need of this chairlift quickly and that all happened within one week of our visit to your showroom. The first model you showed us was not the most expensive and met our needs. Finally the technician was experienced and performed a clean professional job and did not leave until we understood how everything worked. We tried to use a local company and did not hear back from them until after your installation was complete. Well worth the 1 1/2 drive to check you out!!! Thank you 101 Mobility
The chair lift was what was needed and is working very good. Installer was courteous and showed, explained and answered our questions regarding the use of the usage of the chair lift. Excellent product and service and we have already recommended 101 Mobility to our family and friends.
I was impressed with the representative Leigh, when giving me the information i needed to decide to purchase my lift chair. This is a lot of money to invest but since i have my lift chair i am very very pleased. I feel this will extend my body movement for years toi come .
We had to get an assistive device to help my inlaws get up and down the stairs. My husband found 101 Mobility. Working with them has been wonderful. They are very professional. Keep in good contact with you with good communications (phone calls and emails). We were kept up-to-date on the progress of the manufacturing of the chairlift. Installation took a little over 3 hours and the installers were very knowledgeable and professional in their work. We have only had our chairlift installed for a few days but it works well and helps my inlaws in transitioning from downstairs to upstairs and vice versa. I would highly recommend 101 Mobility as an option in providing you service in assisting movement safely within your home.
System was installed with no modifications to my home. Technician was very professional and completed the installation in just several hours. Arranging the installation was very easy with the staff . Outstanding
It makes it so much easier to get in the garage from the house. Roman, the installer was great. He fixed the problem we had keeping the gate open to get in the lift with our walkers just the way I thought it could be done.
You are both experienced and caring people and have provided much appreciated support during the last few years for our family. I can’t express how strongly I recommend your services to anyone who has a need for your services.
The email site and request for information was outstanding. Your rep Leigh Kelly was so informative and helpful with plan, estimate and accessible scheduling for my wife’s mobility need. Ronald and Roger we “spot on” with installation, proper usage and patience with setup and no hidden dangers. We feel very secure with using your ramp system and recommend to anyone.
Mr. Melleky was so pleased with the install, he said he had to call. He said the gentlemen were very nice and the ramp looks wonderful. He is extremely happy. I thanked him for calling. What a nice man.
John E, Wilmington, NC
Mr. Carson, I would like to express my total satisfaction with your personal efforts in the selling to Anna and me a mobile chair. As a former sales associate in several companies, I know what to expect of a salesman, and you exceeded all my expectations. Anna and I are more than satisfied. I will be looking for opportunities to pass on your name to anyone that is looking for a chair. Again, may I thank you for your excellent service during and after the sale.
R. Bak, Wilmington, NC
Installation was completed in a timely and professional manner, Mitch did a great job! I have only positive things to say about Leigh, Mitch and 101 and will recommend your services to anyone who expresses an interest in the resources your company offers.
C.D. Roberts, Wilmington
Fred came out to repair my auto lift and I want you to know what a wonderful experience it was. He did an outstanding job, he fixed it in a short period of time, was so polite and professional. Freddie had such a kind smile and explained everything to me. When the lift was fixed, he showed me the repair and explained to me exactly exactly what he had done.
H. Johnson, Wilmington, NC
These people were well mannered and very respectable. They worked in a timely manner and also cleaned behind themselves. I was very pleased with the great job they performed.
Mr. Hulon, Wilmington, NC
I’d like to commend Marcus and Freddie on installing the ramp for my wife. If you have more employees like them, your company will go very far. They were very professional, polite and a pleasure to work with.
R. Sams, Wilmington, NC
…The guy who comes to the house to measure, explain, and later to install is Jeff. Leigh will help you with options, ordering, delivery, and installation scheduling. She can also lead you through questions about sales tax, doctor’s prescriptions, Letter of Medical Necessity, etc. Jeff & Leigh are excellent professionals.
We had some specific needs that made the Bruno a perfect fit. They may even have other brands that better suit your needs. Whatever the situation we have found that you can trust these people. They were even a great help after the sale when someone damaged our stair lift.
I hope this turns out as much of a blessing for you and your wife as it has for us.